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CPD Video - Managing Complaints, Key Learning - Shane Buckeridge and Ewan Murray

On Friday 15th January 2021 The Psychologists Protection Society Trust invited PPS Ambassador Shane Buckeridge and PPS Customer Care Manager Ewan Murray to speak on the topic "Managing Complaints, Key Learning". The session was part of the Psychologists Protection Society's 2021 Annual General Meeting.

Presentation Details

The Psychologist Protection Society (PPS) is the only talking therapy defence organisation run by therapists for therapists. Using over 45 years’ experience of supporting members dealing with complaints brought against them, this presentation outlined the key issues facing therapists & detailed key areas you need to consider in your developing practice.

The presentation aimed to be a mixture of information sharing and interactive case study material to help consider your practice.

The event proved very popular, with over 130 therapists joining in to this live online event. The video has now been edited and is available to watch online for those who could manage to attend the event online or in person. Click on the image below to start the video (Please note; this is in 2 parts).


Part 1

Part 2


Speakers Notes

PPS has kindly provided notes for this presentation. Please CLICK HERE to download a copy.


CPD Certificate

Once you have watched the video, PPS members can CLICK HERE to request a PDF CPD certificate by email.  Non-members can CLICK HERE to find out more about PPS.